1. Empty the dirt bin. For bagged vacuums please install a fresh bag.  We service over 200 vacuums a week.  Keeping your dirt at home helps us maintain a cleaner work environment for our staff.
2. Bring all the essential components.  We need the entire vacuum to test it thoroughly.
3. Cordless vacuums and robot vacuums we require your charger be brought in with the unit.
4. For extractors please drain water and solution and bring in all tanks.
5. For household vacuums a $20 Estimate Fee is due at drop off and applies towards any repair but is non-refundable if we do not fix it.
6. $40-$50 Estimate Fee is due at drop off for commercial equipment, and self emptying robots. Fee applies towards any repair but is non-refundable if we do not fix it.

Bringing in your machine incomplete can result in delayed service and return trips to our store.  If you have any questions please feel free to contact us prior to dropping off your vacuum.

To make the service process as smooth as possible, here is what you need to know.

Services We Provide

• Service and repair of Ryobi, RIDGID, Hart, and Greenworks battery-powered and corded tools and lawn equipment both in and out of warranty.

Services We Do NOT Provide

• Tech support in person or over the phone.
• Parts sales.
• Repair of gas-powered equipment or select commercial specialty tools.
• Handling complaints about the product.

What to Bring at Drop-Off

• A copy of your sales receipt.
• The battery, charger, and equipment.
• Assistance loading and unloading from your vehicle — we cannot always guarantee an employee will be available to help.

Important Information

• A $40 estimate fee is required at drop-off for all equipment. If your equipment is not covered under warranty, this fee covers our time.  If applicable we will provide an estimate for a paid repair and the $40 will be applied to that repair.  If the equipment is covered under warranty, the $40 fee will be refunded at pick-up.
• We are an indoor facility. Please make sure your lawn equipment is free of debris, loose grass, and insects before dropping it off.

Reasons a product may not be covered under warranty:

• Out of the warranty period.
• User error, misuse, or abuse.
• Purchased second-hand or from an unauthorized reseller.
• Rodent damage.
• Normal wear-and-tear items not covered by warranty.

Only equipment purchased from an authorized dealer carries a warranty. Ryobi and RIDGID products must be purchased from Home Depot or Direct Tools Outlet. Hart products are sold exclusively at Walmart.